CANCELLATION POLICY:
How do I cancel an order?
You can cancel your order online before the product has been shipped. If you paid via a prepayment mode (credit card, debit card, or net banking), then your entire order amount will be refunded. Unfortunately, an order cannot be canceled once the item has been shipped from our warehouses.
If you wish to cancel an order, please follow these steps:
- Log into your Digitos account and go to the ‘My Orders’ page.
- Choose the cancellation option and fill in the required details.
- Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
How long will it take to process my cancellation request?
You can cancel an order until it has not been shipped from our warehouse. The amount paid will be refunded back to the same mode which was chosen by you at the time of making the payment. Please note – Order cancellation request is not accepted once the order has been shipped. If you do not wish to keep the product, please do not accept the order when the delivery is attempted.
What are the modes of refund available after cancellation?
Except for Cash-on-Delivery transactions, refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in the currency of the original transaction.
How long does it take for a refund to be reflected in my account?
When an order is canceled, it takes about 5-7 working days for the product to return to our warehouse. After it is received at the warehouse, the refund is initiated and it takes 3 days to process the same. Once the refund is processed, it might take 7-10 working days for the amount to reflect in your account depending on your bank.
If the payment is not reflected within the estimated time, please reach out to us with your ARN/RRN numbers and then contact your respective bank. Please note that refunds can only be made to the original mode of payment. It cannot be processed in any other mode.
REPLACEMENT POLICY:
Can I request for a replacement?
Our replacement policy allows you to request a replacement device at no additional cost if the device received by you is defective or is not as ordered. Size-related replacements are allowed for selected products. If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the POD.
When will I receive a replacement?
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies. If you don’t get the replacement within the promised date, contact us immediately.
Products covered for size issue replacements:
Only the following products are eligible for replacement related to size issues:
- Digitos LED Walls
- Digitos Kiosks
- Digitos Digital Signage Solutions
How do I place a replacement request?
Please contact our customer care services at support@digitos.shop. For circumstances that require further inspection, you may be required to visit the nearest Digitos Authorized service center with the defective device, box, all tags/manual, and the original invoice. The device will be inspected at the service center, and if found to be defective, the device will be deposited, and a new replacement device will be shipped to the shipping address. You will receive the replacement within 7 days.
Please note that this policy will not cover routine product wear and tear, damage incurred during use, or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.
If you have any questions or concerns, please feel free to reach out to us at support@digitos.shop.
Thank you for choosing Digitos. We appreciate your trust in our products and services.